Terms and conditions

GENERAL

 

Moogustore.com (called “moogustore.com” or “we”) is the property of MOOGU DESIGN SRL, 3 Aleea Haiducului St, Bl A4, sc 1, ap 6, District 6, Bucharest, Romania, under no. J40/7277/2013, unique registration code 31774540, VAT Number RO 32646817.

In order to buy from moogustore.com, you must fill in your details onto our website.

Access and use of this website and the products and services available through this website (the "services") are subject to the following terms and conditions ("T&C"). By using the services, you are agreeing to all of the T&C, as we may update or modify the T&C from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

Placing orders on this website means your acceptance of the T&C.

You must be over 18 years to buy from this online store.

 

PAYMENT

 

The payment of your orders will be made by your choice. You can pay either by credit/debit card (Visa, MasterCard), through Paypal or cash on delivery, just for Romania. 

CARD PAYMENTS

You can pay in  interest free - installments with the STAR card from Banca Transilvania and 0 commission, using a STAR card from Banca Transilvania. If you do not have one of the cards from the STAR program from Banca Transilvania apply here: www.starbt.ro/star-forte/?utm_source=afiliat&utm_medium=banner&utm_campaign=siteuri-partenere and online payments become simpler than ever. Enter http:// www.starbt.ro and find out all the advantages of the STAR program.

Soon it will be available interest-free installment program by Bonus Card from Garanti BBVA: https://bonuscard.ro/
The interest-free installment payment program is available for both online and showroom payments.

RATES BY eCREDIT

Credit provided by TBIPay.

Now you can get on-site credit provided by TBI. With eCREDIT you have only advantages: apply online, receive a quick response, buy the desired products quickly and conveniently, simple and fast procedure for obtaining financing, 5 years maximum credit period, fixed rate for the entire credit period, no advance. More details here: https://tbibank.ro/persoane-fizice/servicii-tbi-credit/credite-la-comercianti/credit-online-bunuri



SHIPPING AND DELIVERY

 

Moogu ships internationally to 90 countries with DHL Express:  

Albania, Algeria, Argentina, Australia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Cyprus, Cote D’ivoire, Columbia, Croatia, Cuba, Denmark, Djibuti, Ecuador, Egypt, El Salvador, Switzerland, United Arab Emirates, Estonia, Etiopia, Finland, France, Gabon, Germany, Ghana, Greece, Guineea, Hong Kong, India, Indonezia, Iordania, Iran, Ireland, Israel, Italy, Japan, Kenia, Latvia, Lithuania, Luxemburg, Macedonia, Madagascar, Maldive, Malta, Marocco, Maurice, Mauritania, Mexico, Moldova, Mozambique, Niger, Nigeria, Norway, New Zeeland, Netherlands, Pakistan, Papua New Guinee, Poland, Portugal, Quatar, Cech Republic, Central African Republic, South Koreea, The Democratic Republic Of Congo, Rusia, Senegal, Republic Of Serbia, Singapore, Slovakia, Spain, Usa, Sudan, Sweden, Thailand, Taiwan, Tanzania, Tunisia, Turkey, Ukraine, Hungary, United Kingdom, Venezuela, Vietnam. 

 

If you do not find your country in the list above, please call us at +40724543778 , Monday to Friday , (12:00PM - 20:00PM)  or  send us an e-mail at: contact@moogu.ro and we will give you another choice of shipping.

The shipping usually takes between 2 to 7 days for Europe, and up to 12 days in the rest of the World, depending on the country. The package will be brought to your door. Only in case the courier doesn’t find you at the address indicated, you will receive a notification, and you will have to pick up the package from the Post Office. 

*For outside the EU countries, custom fees may apply depending on your country region.

 Most orders are shipped the next business day after they are placed. Once the order has been processed, a shipping confirmation email will be sent including a tracking number for your order.

All international orders can be tracked online using the tracking number on:

http://www.dhl.com/en/express/tracking.html

Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).

 

CUSTOMS & DUTY

 

Please note that all shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne to you.

 

RETURN POLICY

 

Items purchased on www.moogustore.com are subject to return policy within maximum 14 days since the order has been received. In order for the return to be processed, please contact us via e-mail and provide us with the reason for your return. We will gladly send you the return form. All orders should be returned using the original packing, return form and the invoice included. The return shipping will be at your cost. We recommend that you retain the proof of return shipping.

 *All changes to your order should be requested via e-mail at contact@moogu.ro before the order ships.

Please return the products in the original package along with the completed return form.

No refund will be taken into consideration if the return instructions are not strictly respected. The original shipping fee is not refundable. 

In case the product has any deterioration other than the manufacturing defects (if any), Moogu has the exclusive right to decide refund accordingly.  


All special orders are non-refundable. 

Special orders are products created and requested by the customer according to the customer's specifications, this category includes wedding rings, engagement rings, created to sizes ordered by the customer, even those not engraved.  
The right of withdrawal does not apply to products that have been personalized with engravings.   


This category includes, but is not limited to: jewelry created to the size ordered by the customer, decorations made with a design described and requested by the customer, any other items made to order, whether or not based on (in terms of shape, color, design, dimensions, material, etc.) an item from the store, but for which the special adaptations requested by the customer were made.    

The right to cancel the purchase does not apply to Gift Cards / Vouchers.    

In case of a valid return, your account will be credited within 15 days from the receiving of the returned products, or we can exchange the product after your confirmation.

 

WARRANTY CONDITIONS

 

All products have warranty in case of manufacturer’s defect. If your product has a defect, it will be replaced with another one, and if it’s not in stock the buyer has the right either to choose another product in our stock or will be refunded the equivalent product in question.

This warranty does not cover damage caused due to non-compliance jewel user instructions, accidents, inattention, negligence, generally of misuse or other factors unrelated to defects in material or workmanship.

According to Law 449/2003, article 11, paragraph 2, the buyer cannot ask for a replacement in case the stone falls.

Any jewel repair to products in the warranty term will be performed free of charge or it will be replaced in terms of GO no.21 / 1992 if the cause of deterioration is the manufacturer’s defect.

Remediation will be within 5-15 days after finding the deficiency.

During the warranty period and beyond, we do not take responsibility for problems that may occur due to mechanical factors, the failure of not following the use and care of jewelery specified in the warranty. 

 

PRICE POLICY

 

The prices don’t include delivery costs.


The price for Moogu products is not calculated per gram of metal (gold, silver). The weight of the products displayed on the site is indicative, may be subject to change with a variation from 0.10 grams to 1.5 grams (especially for wedding bands or special orders).

 

PRIVACY POLICY

 

Moogu Design SRL, the owner of www.moogustore.com, is a data controller registered at The National Supervisory Authority For Personal Data Processing under the Notification no 30880 , guarantees the confidentiality of your personal data and  will retain and use  your personal data only for processing the orders, for legal reasons and for marketing purposes.

We need your following informations: name and first name from your identity card, e-mail address, delivery address, telephone number.

 

NEWSLETTER SUBSCRIPTION

 

Subscribing to our newsletter you can receive a 10% off discount code valid once only on www.moogustore.com.

*The discount for subscribing to our newsletter does not apply to the engagement rings and wedding bands.

 

COMPLAINTS

For any complaints, please contact us at contact@moogu.ro or to telephone no. +40 724543778. We assure you that we will do our best to solve your complaints in the shortest time possible.

 

COPYRIGHTS

All content incuded in www.moogustore.com and www.moogu.ro, such as design, texts, graphics, structure and all information site are the exclusive property of SC. MOOGU DESIGN S.R.L and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of SC MOOGU DESIGN SRL. 

The products are handmade, modeled and carved in wax. Because of this, there will be small differences in texture, shape and patina. Handmade jewelry will not be able to be identical to the model displayed on the site or in the showroom.

MOOGU will use the mail you provide on this form
to be in touch with you and to provide updates and
communication upon its activity in order to
promote their products.

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