Terms and conditions



Moogustore.com (called “moogustore.com” or “we”) is the property of MOOGU DESIGN SRL, 3 Aleea Haiducului St, Bl A4, sc 1, ap 6, District 6, Bucharest, Romania, under no. J40/7277/2013, unique registration code 31774540, VAT Number RO 32646817.

In order to buy from moogustore.com, you must fill in your details onto our website.

Access and use of this website and the products and services available through this website (the "services") are subject to the following terms and conditions ("T&C"). By using the services, you are agreeing to all of the T&C, as we may update or modify the T&C from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

Placing orders on this website means your acceptance of the T&C.

You must be over 18 years to buy from this online store.




The payment of your orders will be made by your choice. You can pay either by credit/debit card (Visa, MasterCard), through Paypal or cash on delivery, just for Romania. 

Soon it will be available interest-free installment program by Bonus Card from Garanti BBVA: https://bonuscard.ro/
The interest-free installment payment program is available for both online and showroom payments.




Moogu ships internationally to 90 countries with DHL Express:  

Albania, Algeria, Argentina, Australia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Cyprus, Cote D’ivoire, Columbia, Croatia, Cuba, Denmark, Djibuti, Ecuador, Egypt, El Salvador, Switzerland, United Arab Emirates, Estonia, Etiopia, Finland, France, Gabon, Germany, Ghana, Greece, Guineea, Hong Kong, India, Indonezia, Iordania, Iran, Ireland, Israel, Italy, Japan, Kenia, Latvia, Lithuania, Luxemburg, Macedonia, Madagascar, Maldive, Malta, Marocco, Maurice, Mauritania, Mexico, Moldova, Mozambique, Niger, Nigeria, Norway, New Zeeland, Netherlands, Pakistan, Papua New Guinee, Poland, Portugal, Quatar, Cech Republic, Central African Republic, South Koreea, The Democratic Republic Of Congo, Rusia, Senegal, Republic Of Serbia, Singapore, Slovakia, Spain, Usa, Sudan, Sweden, Thailand, Taiwan, Tanzania, Tunisia, Turkey, Ukraine, Hungary, United Kingdom, Venezuela, Vietnam. 


If you do not find your country in the list above, please call us at +40724543778 , Monday to Friday , (12:00PM - 20:00PM)  or  send us an e-mail at: contact@moogu.ro and we will give you another choice of shipping.

The shipping usually takes between 2 to 7 days for Europe, and up to 12 days in the rest of the World, depending on the country. The package will be brought to your door. Only in case the courier doesn’t find you at the address indicated, you will receive a notification, and you will have to pick up the package from the Post Office. 

*For outside the EU countries, custom fees may apply depending on your country region.

 Most orders are shipped the next business day after they are placed. Once the order has been processed, a shipping confirmation email will be sent including a tracking number for your order.

All international orders can be tracked online using the tracking number on:


Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).




Please note that all shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne to you.




Items purchased on www.moogustore.com are subject to return policy within maximum 14 days since the order has been received. In order for the return to be processed, please contact us via e-mail and provide us with the reason for your return. We will gladly send you the return form. All orders should be returned using the original packing, return form and the invoice included. The return shipping will be at your cost. We recommend that you retain the proof of return shipping.

 Once an order has been shipped or delivered it cannot be exchanged or modified.

*All changes to your order should be requested via e-mail at contact@moogu.ro before the order ships.

Please return the products in the original package along with the completed return form.

No refund will be taken into consideration if the return instructions are not strictly respected. The original shipping fee is not refundable. 

In case the product has any deterioration other than the manufacturing defects (if any), Moogu has the exclusive right to decide refund accordingly.                    

In case of a valid return, your account will be credited within 15 days from the receiving of the returned products, or we can exchange the product after your confirmation.




The prices don’t include delivery costs.

The price for Moogu products is not calculated per gram of metal (gold, silver). The weight of the products displayed on the site is indicative, may be subject to change with a variation from 0.10 grams to 1.5 grams (especially for wedding bands or special orders).




Moogu Design SRL, the owner of www.moogustore.com, is a data controller registered at The National Supervisory Authority For Personal Data Processing under the Notification no 30880 , guarantees the confidentiality of your personal data and  will retain and use  your personal data only for processing the orders, for legal reasons and for marketing purposes.

We need your following informations: name and first name from your identity card, e-mail address, delivery address, telephone number.




Subscribing to our newsletter you can receive a 10% off discount code valid once only on www.moogustore.com.

*The discount for subscribing to our newsletter does not apply to the engagement rings and wedding bands.




For any complaints, please contact us at contact@moogu.ro or to telephone no. +40 724543778. We assure you that we will do our best to solve your complaints in the shortest time possible.




All content incuded in www.moogustore.com and www.moogu.ro, such as design, texts, graphics, structure and all information site are the exclusive property of SC. MOOGU DESIGN S.R.L and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of SC MOOGU DESIGN SRL. 


MOOGU will use the mail you provide on this form to be in touch with you and to provide updates and communication upon its activity in order to promote their products.
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