JEWELRY MAINTENANCE
MOOGU creates jewelry to last a lifetime, but to keep the jewelry as new as on the first day, take care how you wear, store, and clean the jewelry.
CARE AND CLEANING
Most of our gold jewelry is made from 14-carat gold, but jewelry made from 18-carat gold must be treated with care due to the metal's purity, as it is quite soft. You should also treat your silver jewelry with care, as silver is also a fairly soft metal. Protect the jewelry from impacts, contact with water, perfumes, detergents, and other products or chemicals that could cause stones or crystals to loosen.
Silver jewelry should be stored in individual jewelry boxes, in a dry place away from the kitchen, bathroom, or shower, to prevent contact with moisture and heat from causing oxidation. Try not to wear the jewelry in the shower or pool, as chlorine will attack it.
925 silver jewelry that is not rhodium-plated can oxidize upon contact with moisture or excessive heat. This is a natural property of silver and is not considered a defect. Clean silver jewelry without stones using baking soda or special silver cleaning solutions to restore its shine.
The metal, the setting of the stones, and the stones can be affected by strong impacts that may occur when working with your hands, exercising, etc. It is better to take them off if you are about to engage in an activity that may expose them to risk.
Pearls and precious stones should be protected from alcohol or acids in makeup, perfume, and hair spray. Always put on jewelry last, after your perfume has dried.
Jewelry should be cleaned only with very mild soapy water and a soft toothbrush, while semi-precious stones and pearls require only warm water.
There is no need to clean pearls - the natural oils from your skin will help them maintain their luster. Even soap can damage their delicate nacre layer.
If your piece breaks or is damaged, contact us.
Rhodium PLATING
Some of our gold and silver jewelry is rhodium-plated. Keep rhodium-plated jewelry in a jewelry box or pouch to prevent scratching, and if your pieces start to look worn, you can bring them to us to be re-rhodium plated for a nominal fee, thus restoring their shine and color.
STONE MAINTENANCE
Although precious stones are among the hardest natural materials in the world, cutting and polishing can make them vulnerable. Precious stones are more likely to be damaged when hot, so avoid wearing jewelry at the pool, beach, where sea salt, sun, and sand could easily ruin their appearance.
MAINTENANCE AND CARE
Jewelry must be specially protected to enjoy them for as long as possible. This means they must be kept away from impacts, contact with water, perfumes, detergents, and other products or chemicals that could cause stones or crystals to loosen or wear out.
As such, you should avoid washing your hands while wearing rings with stones, when cleaning, engaging in other household activities, or when you are at the pool. It is also recommended to remove them when practicing sports, especially contact sports. Before going to bed, do not forget to take off jewelry with stones as they may get caught or deformed during sleep.
Diamonds or other precious stones and their settings fall under the present warranty/authenticity certificate as long as the provisions regarding how to wear or use them are respected: no mechanical shocks, no contact with hard surfaces and/or sharp objects, no chemical agents.
Avoid spraying perfume or hairspray over earrings, pendants, or necklaces. Semi-precious stones or crystals require special care. They should be kept away from light and excessive heat as they may change color, crack, or become irreparably damaged.
Silver jewelry will be kept individually in jewelry boxes, in dry places away from the kitchen, bathroom, or shower, to avoid contact with moisture and heat and to prevent oxidation.
Untreated 925 silver jewelry can oxidize (blacken) upon contact with moisture or excessive heat. This is a natural property of silver and is not considered a defect. Clean silver jewelry without stones with baking soda or special silver cleaning solutions to restore their shine.
For the care of jewelry and maintaining their shine, we recommend using a soft cloth specifically for cleaning them.
The gold from which MOOGU jewelry is made can be yellow, white, or pink. Gold is obtained by alloying with a mix of metals that give it its specific hue. To enhance the shine of white gold jewelry, they are coated with white rhodium. The rhodium layer can wear off in 3-6 months, and the jewelry may lose some of its shine. The same applies to the patina of black rhodium jewelry. This patina will wear off in 3-6 months.
Our jewelry is marked according to our own warranty mark and hallmark, which is authorized by the National Authority for Consumer Protection - Precious Metals Directorate.
Depending on the degree of use, we recommend that jewelry be examined and cleaned by a jeweler at least once a year.
The warranty provided does not cover damages caused to the jewelry due to non-compliance with the above instructions, accidents, negligence, improper use, or other factors unrelated to material or workmanship defects.
